topic Re: Overcharging in Subscriptions

Overcharging

Marike1010 — Thu, 24 Aug 2017 12:30:49 GMT

Hey, so I bought the 0.99 cent spotify premium for 3 months for me and 3 of my friends on June 23rd. Yesterday I got charged 27.96€ for spotify premium, but the 3 months are supposed to end on September 23rd. So why did I get charged earlier than expected and we only got 2 months for the 0.99 cents and not 3 months.
Is there any way we could get the money back, because we weren't supposed to pay this early and we only got 2 months instead of 3 months.
Best wishes, Mari

Re: Overcharging

Julian — Sat, 26 Aug 2017 17:35:58 GMT

Hi @Marike1010, welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, our Customer support team will be able to take a closer look at your account and see what's going on with the charges you mention.

Let us know how it goes or if you have any other questions.