topic Re: Can't go premium in Subscriptions

Can't go premium

tommytom — Mon, 28 Aug 2017 10:41:11 GMT

Hey,
I'm trying to go premium with PayPal, but after I checkout the page goes white and nothing happens. Tried this several times on my android app, also via browser. Nothing.
Why cant I do it?

Re: Can't go premium

eblackrose00 — Mon, 28 Aug 2017 11:27:16 GMT

Thanks for giving us a shout. We know it's not cool to have trouble paying for your Spotify subscription.

Let's try to troubleshoot this issue with you.

Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It'll then take you through a survey to point you in the right direction.

Or you can head here so Spotify advisors can resolve this for you.

Don't worry, they're the coolest people in the world!

Re: Can't go premium

tommytom — Mon, 28 Aug 2017 19:20:35 GMT

Hey
So I haven't paid because the payment doesn't go through. I try by PayPal,
but nothing happens after I approve the payment-page goes blank, and when I
refresh or try going to the app it's still free.
So I'm not being charged but there's no indication why...