topic Re: Premium services not working in Subscriptions

Premium services not working

user-removed — Mon, 04 Sep 2017 16:50:26 GMT

I bought the premium service & I still get adds! What do I need to do?

Re: Premium services not working

Bittencourt — Mon, 04 Sep 2017 16:57:34 GMT

Hey @user-removed, welcome to the Spotify Community 🙂

What device are you using?

When you click here, does your account show as Free or Premium?

If it's happening on your mobile only, please try reinstalling the app and let me know if this works!

Re: Premium services not working

user-removed — Mon, 04 Sep 2017 18:00:48 GMT

I went to the link that you sent & it says free not premium. I tried deleting & reinstalling but it still shows the add. Also in my account it still says free & not premium.

Re: Premium services not working

Bittencourt — Mon, 04 Sep 2017 18:10:41 GMT

Alright @user-removed,

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Re: Premium services not working

user-removed — Mon, 04 Sep 2017 18:17:24 GMT

I got it working. Thanks!

Re: Premium services not working

Bittencourt — Mon, 04 Sep 2017 18:19:17 GMT

Good!! You're welcome.

Please don't forget to Accept As Solution 🙂