Premium Family account

mik87bg — Sun, 10 Sep 2017 08:28:43 GMT

Hi,

4 month ago i started spotify premium with the 0,99€ offer. Then i decided to upgraded spotify permanently using spotify premium. A month after i discoverd that i paid 14,99€ for spotify family that i did not ask for, furthermore i discovered that 5 account (that i did not set up and i do not know) were using my spotify family.

So below my questions:

- why i had spotify family activated?

- why 5 people were using my account? Was my account hackered?

I hope i was clear enoungh and that the post is in the right session.

I look forward to hearing from you

Michele

Re: Premium Family account

Maxim — Sun, 10 Sep 2017 15:09:09 GMT

Hey @mik87bg,

Please take a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

Thanks!

topic Premium Family account in Subscriptions

Premium Family account

Re: Premium Family account