topic Re: System maintenance message, spotify payment problem in Subscriptions

System maintenance message, spotify payment problem

willjsn — Mon, 11 Sep 2017 09:12:01 GMT

Hi,

I have received a message on my desktop player saying that Spotify have been unable to renew my subscription because of a payment problem. I have not updated my payment details or had a card expired (payed through paypal) so I'm not clear on why it is asking me to update my payment details.

When I try to access subscription on my account through multiple browsers it is stating

" Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or contact customer support."

This issue has been happening for a few days now, has anyone had a similar experience or can anyone resolve this problem?

Thanks

Will

Re: System maintenance message, spotify payment problem

SpotCreated — Mon, 11 Sep 2017 09:41:21 GMT

I would try using icognito mode or using another browser as well as trying on a different device or computer.

Re: System maintenance message, spotify payment problem

willjsn — Mon, 11 Sep 2017 10:15:06 GMT

Thanks for the reply, I have tried on multiple devices now and also in incognito mode however unsuccessfully.

I am getting this message now as well

We're making a few little improvements.

Please check back a little later or contact customer support to manage your subscription.

Any other ideas?

Greatly appreciated

Will

Re: System maintenance message, spotify payment problem

gloalbsan — Mon, 11 Sep 2017 10:21:18 GMT

I've exactly the same problem.

Anyone knows something?

Re: System maintenance message, spotify payment problem

willjsn — Mon, 11 Sep 2017 12:59:20 GMT

I can now get into my subscription details, however it is coming up with an error when I update my paypal details.

Any ideas what is going on?

Cheers

Will