Subscription, payment and non existent Welcome email

user-removed — Sun, 17 Sep 2017 11:11:30 GMT

Hi,

My 12 year old managed to sign up for a 7 day free trial and now my PayPal account has been charged $11.99 which is for Premium. I need to know -

1. If he worked out my PayPal details where is my "sign-up/welcome" email from Spotify which I assume I should have recieved.

2. Why does it state under the Subscriptions tab "You're currently Spotify Free. We have an even better service called Spotify Premium. It lets you listen ad-free, on-demand and offline. Like a free trial?" when I am obviously now paying for this service

3. Why does it not state any receipts under the "Receipts" tab when I am now paying for Premuim.

4. Where can I view my payment details and the date that my payments will be made?

Cheers everyone and thanks

Re: Subscription, payment and non existent Welcome email

MonicaM_Bogota — Wed, 20 Sep 2017 21:41:31 GMT

Hi, @user-removed!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

topic Subscription, payment and non existent Welcome email in Subscriptions

Subscription, payment and non existent Welcome email

Re: Subscription, payment and non existent Welcome email