I was charged twice?

danaehm — Mon, 18 Sep 2017 17:29:10 GMT

My bank acount has shown 2 pending transactions from spotify, one is the student discout price ( which I tried to do originally, but I kept getting the "we cannot confirm your enrollment" message) and the normal monthly subscription price. How do i go about getting this resolved?

Re: I was charged twice?

Jack — Wed, 20 Sep 2017 09:38:06 GMT

Hey @danaehm, help's here!

Rest assured, 'pending payment' means that the transaction wasn't successful. No money will actually be taken, and the funds should reappear on your statement. The time this takes can vary, depending on your bank.

To be sure, we'd recommend getting in contact with us directly via email, or by tweeting our support handle.

From there, we'll be able to take a look backstage just to check your subscription and see if there's no duplicate accounts.

Hopefully this puts your mind at rest 🙂 Let us know how it goes with the team via email or Twitter.

Thanks!

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I was charged twice?

Re: I was charged twice?