topic Re: Charged twice... again in Subscriptions

Charged twice... again

Lauren56 — Tue, 19 Sep 2017 23:16:53 GMT

So I signed up for student premium and I got charged twice again. Spotify have taken away the option of talking to someone to get it fixed. What can I do to get my money back?

Re: Charged twice... again

Jacob — Wed, 20 Sep 2017 12:52:23 GMT

Hey @Lauren56, welcome to the Spotify Community!

Have you received a payment confirmation email for both payments? Any payments that you haven't gotten a receipt for are only pending and should be canceled soon. If you check in a few days and still have extra charges, let me know and I will escalate this to a Spotify staff member!

Looking forward to your response 🙂

Re: Charged twice... again

Lauren56 — Wed, 20 Sep 2017 14:10:15 GMT

I have a receipt for both...

Re: Charged twice... again

Jacob — Wed, 20 Sep 2017 15:03:36 GMT

@Lauren56,

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂