topic Re: Problems with premium in Subscriptions

Problems with premium

BLADvictor — Mon, 18 Sep 2017 01:51:42 GMT

Hi, I am having a problem with cancelling my spotify premium subscription. I initially got Spotify premium around mid to early June 2017 and I got it at the time when you guys were offering the deal of paying $10 to recieve 3 months of premium. Since the 3 months have already passed and my next bill was due to be payed soon, I cancelled the premium service last night since I only wanted it for the 3 months. I noticed that I still had all of the premium features today so I checked if I still had premium and, I do. When I go on subscriptions, it says that my next bill is due on October 17th, 2017. This is very concerning because I do not want to get charged since I already cancelled it. Please look into this and get back to me ASAP, thank you.

Re: Problems with premium

rossi1911 — Mon, 18 Sep 2017 05:23:45 GMT

Hi @BLADvictor,

Your account will revert to Free ad-based service after any remaining Premium time runs out. That means your account will be a Free one on October 17th, 2017 and you won't be charged.

I hope this answers your question. 🙂

Re: Problems with premium

BLADvictor — Wed, 20 Sep 2017 22:26:42 GMT

Hi, thank you for responding and sorry for getting back to you so late. So to what you said, does that mean I won't get charged for now?