Charged twice per month

Vibekevagle — Thu, 21 Sep 2017 21:42:59 GMT

Hey.

Why do you charged me twice? I do have two spotify acounts but only one premium. What do I do?

Re: Charged twice per month

Aichel — Thu, 21 Sep 2017 22:20:34 GMT

Hey @Amaez0399, welcome to the Spotify Community!

There are a few things that could have happened here:

You hit the button twice when upgrading. If this is the case, the two charges will be on the same date and your next payment date will be 2 months away. You can check by visiting your subscription page.
You could have created a new account (appart from the ones you have) and subscribed to that one too. Are the charges on different dates? Check your other email inboxes for emails from Spotify that can give you a clue as to where the second account is registered. You can then cancel the second account by following the steps here. Just be sure to check you’re deleting the account without your playlists (check by signing in with both).
If you haven't received a receipt from Spotify to your account's email address, it's very likely that it's just a pending charge. There's more info about this here.

We hope this helps 🙂