https://community.spotify.com/t5/Subscriptions/Payment-issue/m-p/2198144#M29479 <P><SPAN style="font-weight: 400;">Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/7449520">@Qveen_Jas96</a>,&nbsp;welcome to the community!</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Since this is a billing issue, you will need to get in touch with the customer services team directly using the </SPAN><A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank"><SPAN style="font-weight: 400;">online contact form</SPAN></A><SPAN style="font-weight: 400;"> and they will be able to investigate this further for you. </SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if it’s from no-reply) and one of the customer services agents will get back to you as soon as possible.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">We hope this helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Fri, 22 Sep 2017 01:01:22 GMT Aichel 2017-09-22T01:01:22Z https://community.spotify.com/t5/Subscriptions/Payment-issue/m-p/2183533#M29421 <P>I recently paid for the family subscription on September 12,2017 but the website and app is saying i never paid. My card activity shows that the money has been taken off and the subscription was paid</P> Thu, 21 Sep 2017 17:03:33 GMT https://community.spotify.com/t5/Subscriptions/Payment-issue/m-p/2183533#M29421 Qveen_Jas96 2017-09-21T17:03:33Z https://community.spotify.com/t5/Subscriptions/Payment-issue/m-p/2198144#M29479 <P><SPAN style="font-weight: 400;">Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/7449520">@Qveen_Jas96</a>,&nbsp;welcome to the community!</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Since this is a billing issue, you will need to get in touch with the customer services team directly using the </SPAN><A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank"><SPAN style="font-weight: 400;">online contact form</SPAN></A><SPAN style="font-weight: 400;"> and they will be able to investigate this further for you. </SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if it’s from no-reply) and one of the customer services agents will get back to you as soon as possible.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">We hope this helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Fri, 22 Sep 2017 01:01:22 GMT https://community.spotify.com/t5/Subscriptions/Payment-issue/m-p/2198144#M29479 Aichel 2017-09-22T01:01:22Z