topic Re: Charged twice per month in Subscriptions

Charged twice per month

Cjbd98 — Fri, 22 Sep 2017 08:45:55 GMT

This month my account has been charged twice. I have a student account and have been charged the 5 pound discount price and then again for the full 10 pounds. What should I do to get my money back?

Re: Charged twice per month

Jack — Fri, 22 Sep 2017 13:55:57 GMT

Hey @Cjbd98,

Thanks for reaching out via the Community.

It sounds like to you might have a duplicate account with a recent subscription, here.

Not to worry, it's something that can easily be resolved from our end!

We'd now recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.

Thanks!

Re: Charged twice per month

SpotCreated — Fri, 22 Sep 2017 14:30:56 GMT

Contact support and they will help you:

https://www.spotify.com/about-us/contact/