https://community.spotify.com/t5/Subscriptions/Premium-account-not-working/m-p/2225710#M29742 <P>Hi Spotify!&nbsp;</P><P>I am paying for a family account and my family is getting premium, but my account has changed to free. What could have happened? Thanks for helping me fix it!</P> Sat, 23 Sep 2017 20:54:35 GMT KarolinaT 2017-09-23T20:54:35Z https://community.spotify.com/t5/Subscriptions/Premium-account-not-working/m-p/2225710#M29742 <P>Hi Spotify!&nbsp;</P><P>I am paying for a family account and my family is getting premium, but my account has changed to free. What could have happened? Thanks for helping me fix it!</P> Sat, 23 Sep 2017 20:54:35 GMT https://community.spotify.com/t5/Subscriptions/Premium-account-not-working/m-p/2225710#M29742 KarolinaT 2017-09-23T20:54:35Z https://community.spotify.com/t5/Subscriptions/Premium-account-not-working/m-p/2227623#M29777 <P>Hello,&nbsp;there are few things you can try:</P> <UL> <LI><SPAN>Check your&nbsp;</SPAN><A href="https://www.spotify.com/account/subscription/" target="_self" rel="nofollow noopener noreferrer noopener noreferrer">subscription page</A><SPAN>. Your status should be&nbsp;Premium.</SPAN><SPAN class="s1">&nbsp;</SPAN></LI> <LI><SPAN>If you're on Premium, try signing out and back into the app.</SPAN><SPAN>&nbsp;</SPAN></LI> <LI><SPAN>If it</SPAN><SPAN>&nbsp;says Free, check the receipt we send to your email inbox.&nbsp;Make sure you're signing in with the&nbsp;</SPAN><STRONG>username on that receipt</STRONG><SPAN>. I</SPAN>f the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</LI> </UL> <P>&nbsp;</P> <P><SPAN>If you've tried all the steps above,&nbsp;</SPAN><A href="https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account" target="_self">please click here. We'll then take you through a survey to point you in the right direction</A></P> Sun, 24 Sep 2017 09:04:16 GMT https://community.spotify.com/t5/Subscriptions/Premium-account-not-working/m-p/2227623#M29777 jsannn 2017-09-24T09:04:16Z