topic Re: Infuriated subscriber in Subscriptions https://community.spotify.com/t5/Subscriptions/Infuriated-subscriber/m-p/2226740#M29746 <P>Hi,&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13580832">@Droidsolo</a>!</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Welcome to the Spotify Community.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let's try to figure this out. Can you follow these steps for us?</SPAN></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Check your </SPAN><A href="https://www.spotify.com/account/subscription/" target="_blank"><I><SPAN style="font-weight: 400;">subscription page</SPAN></I></A><I><SPAN style="font-weight: 400;">.</SPAN></I><SPAN style="font-weight: 400;"> Your status should be Premium.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If you're on Premium, try reinstalling the app with the steps </SPAN><A href="https://support.spotify.com/article/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</SPAN></LI> </UL> <P><SPAN style="font-weight: 400;">Let us know how it goes.&nbsp;</SPAN></P> Sat, 23 Sep 2017 22:09:12 GMT MonicaM_Bogota 2017-09-23T22:09:12Z Infuriated subscriber https://community.spotify.com/t5/Subscriptions/Infuriated-subscriber/m-p/2175151#M29303 <P>I've been paying for premium Spotify for almost a year, but I haven't been able to use it in 3 months! That's 45 dollars you people have taken from me, and I've "chatted" with support 3 times so far. I truly don't understand. I WANT to keep using Spotify, but not if I'm paying for free access!</P> Wed, 20 Sep 2017 23:46:09 GMT https://community.spotify.com/t5/Subscriptions/Infuriated-subscriber/m-p/2175151#M29303 Droidsolo 2017-09-20T23:46:09Z Re: Infuriated subscriber https://community.spotify.com/t5/Subscriptions/Infuriated-subscriber/m-p/2226740#M29746 <P>Hi,&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13580832">@Droidsolo</a>!</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Welcome to the Spotify Community.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let's try to figure this out. Can you follow these steps for us?</SPAN></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Check your </SPAN><A href="https://www.spotify.com/account/subscription/" target="_blank"><I><SPAN style="font-weight: 400;">subscription page</SPAN></I></A><I><SPAN style="font-weight: 400;">.</SPAN></I><SPAN style="font-weight: 400;"> Your status should be Premium.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If you're on Premium, try reinstalling the app with the steps </SPAN><A href="https://support.spotify.com/article/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">.</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</SPAN></LI> </UL> <P><SPAN style="font-weight: 400;">Let us know how it goes.&nbsp;</SPAN></P> Sat, 23 Sep 2017 22:09:12 GMT https://community.spotify.com/t5/Subscriptions/Infuriated-subscriber/m-p/2226740#M29746 MonicaM_Bogota 2017-09-23T22:09:12Z