topic Reaccuring payment to one-time in Subscriptions

Reaccuring payment to one-time

user-removed — Fri, 29 Sep 2017 23:22:51 GMT

I can’t update my payment method with my new card because it says it’s a reaccuring payment. I need to make it a one-time payment.

Re: Reaccuring payment to one-time

user-removed — Sat, 30 Sep 2017 03:52:09 GMT

Hey @user-removed,

With Spotify Premium, you can't make once-off payments unless you purchase a month, then cancel the subscription or you purchase a Spotify Gift Card.

Cheers,

Tim

Re: Reaccuring payment to one-time

user-removed — Sat, 30 Sep 2017 08:30:34 GMT

I have paid this way many times. But for some reason it’s not accepting my new prepaid card. I called the card company and it said that it was a reoccurring payment and I needed to switch to a one time payment. So I don’t have premium anymore because I don’t know how to do that

Re: Reaccuring payment to one-time

user-removed — Sat, 30 Sep 2017 11:39:41 GMT

So you're new credit company doesn't accept reoccuring payments? Dang.

You might have to get in touch with Spotify Support about this one. They might be able to get something going from their end.

You can send them a note here.

They'll get back to your shortly, and help work through some options! Make sure to keep an eye out for an email with the subject line "Spotify Case # XXXXXXXX". It might find its way into your Spam/Junk folders, so keep an eye in there as well!

Cheers and let me know if you bump into any errors!
Tim