Not a Student anymore - won't let me switch plans

owleyesss — Sat, 30 Sep 2017 19:21:15 GMT

Hi -

My payment methods failed because I got a new card. When I try to enter my new card information, it then wants me to verify I'm a student (I'm not, I graduated, I've been paying the full 9.99 for months and I'd like to continue doing so).

How do I get this to stop and spotify to just accept my new payment method so I can keep my access and move on with my life?

Re: Not a Student anymore - won't let me switch plans

jsannn — Sat, 30 Sep 2017 20:53:01 GMT

Hello @owleyesss

In this case, it's better to delete your payment info and cancel your subscription altogether. You will still be Premium until the remaining days of your subscription are used up. You need to go to http://spotify.com/account/subscription/, select "Change or Cancel" and follow the instructions.

After you've cancelled and removed your old payment info, resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.

If any questions, ask away.

topic Not a Student anymore - won't let me switch plans in Subscriptions

Not a Student anymore - won't let me switch plans

Re: Not a Student anymore - won't let me switch plans