I can't end the premium trial

demo1147 — Tue, 03 Oct 2017 13:52:43 GMT

Hi guys, I entered the free premium trial version for 30 days about 14 days ago, but I can not use it so I would like to end the trial, but when I log in using browser, the page where I read that this option should be (subscription), it is not there. It only offers me to sign into trial version, not mentioning that I've already done that before. Thanks for any help, I need to end it before it starts to charge me the monthly fee.

Re: I can't end the premium trial

Maxim — Tue, 03 Oct 2017 14:19:53 GMT

Hey @demo1147,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

If you don't have another email address, note how you log into the Spotify app usually.
If you use your Facebook details try entering your Spotify username (if you created one originally).
If you use your Spotify username try entering just your email address.

topic I can't end the premium trial in Subscriptions

I can't end the premium trial

Re: I can't end the premium trial