topic Change Payment Method in Subscriptions

Change Payment Method

gypsyenaid — Wed, 04 Oct 2017 08:00:29 GMT

Hello! I wanted to change my payment method via Globe I have a balance of 130.00 in my account but everytime I choose globe as payment method Error in subscription was popping out. Kindly help. Thanks.

Re: Change Payment Method

Erika — Wed, 04 Oct 2017 15:09:42 GMT

Hey @gypsyenaid!

No worries! We'd suggest trying in a different browser, different device or a private/incognito window. You can also clean cookies/cache from your browser and see if it makes any difference.

Keep us posted.

Re: Change Payment Method

adri11 — Wed, 04 Oct 2017 17:01:17 GMT

Ive tried all of that and the bank says its something from your site, tried on pc and iphone. I get error messages, 2 of them...help?

Re: Change Payment Method

gypsyenaid — Thu, 05 Oct 2017 04:27:10 GMT

Hello I tried those steps but same error pops.

Please do help.

Thanks.

Re: Change Payment Method

Erika — Thu, 05 Oct 2017 17:36:52 GMT

Got it @adri11 and @gypsyenaid!

Don't worry, in this case, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Take care.