https://community.spotify.com/t5/Subscriptions/Having-problem-with-my-premium-subscription/m-p/2442771#M31766 <P>Hello everyone,</P><P>&nbsp;</P><P>Since yersterday I'm having problem with my subscription, I was using premium and then I was downgrade to free with no reason. I had tried with 4 diferent cards and I already check with the bank and there is no problem with them. All I get is this message:&nbsp;</P><UL><LI>Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.</LI></UL><P>Please help me to solve this ASAP.</P><P><BR />Regards,</P><P>Nelly</P> Thu, 05 Oct 2017 18:00:53 GMT Nelly11 2017-10-05T18:00:53Z https://community.spotify.com/t5/Subscriptions/Having-problem-with-my-premium-subscription/m-p/2442771#M31766 <P>Hello everyone,</P><P>&nbsp;</P><P>Since yersterday I'm having problem with my subscription, I was using premium and then I was downgrade to free with no reason. I had tried with 4 diferent cards and I already check with the bank and there is no problem with them. All I get is this message:&nbsp;</P><UL><LI>Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.</LI></UL><P>Please help me to solve this ASAP.</P><P><BR />Regards,</P><P>Nelly</P> Thu, 05 Oct 2017 18:00:53 GMT https://community.spotify.com/t5/Subscriptions/Having-problem-with-my-premium-subscription/m-p/2442771#M31766 Nelly11 2017-10-05T18:00:53Z https://community.spotify.com/t5/Subscriptions/Having-problem-with-my-premium-subscription/m-p/2444805#M31778 <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;It seems the system was unable to process your payment. Does your payment card meet these requirements: https://support.spotify.com/article/problems-paying-for-spotify-by-card/? If so, we’d recommend reaching out to your bank for more info &quot;}" data-sheets-userformat="{&quot;2&quot;:11011,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,2236962],&quot;16&quot;:10}">Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/14970749">@Nelly11</a>!</SPAN></P> <P>&nbsp;</P> <P>No worries! We'd suggest trying in a different browser, different device or a private/incognito window. You can also clean cookies/cache from your browser and see if it makes any difference.</P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;It seems the system was unable to process your payment. Does your payment card meet these requirements: https://support.spotify.com/article/problems-paying-for-spotify-by-card/? If so, we’d recommend reaching out to your bank for more info &quot;}" data-sheets-userformat="{&quot;2&quot;:11011,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,2236962],&quot;16&quot;:10}">Does your payment card meet these requirements: <A href="https://support.spotify.com/article/problems-paying-for-spotify-by-card/" target="_blank">https://support.spotify.com/article/problems-paying-for-spotify-by-card/</A>? If so, we’d recommend reaching out to your bank for more info.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;It seems the system was unable to process your payment. Does your payment card meet these requirements: https://support.spotify.com/article/problems-paying-for-spotify-by-card/? If so, we’d recommend reaching out to your bank for more info &quot;}" data-sheets-userformat="{&quot;2&quot;:11011,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,2236962],&quot;16&quot;:10}">Take care <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Thu, 05 Oct 2017 18:34:12 GMT https://community.spotify.com/t5/Subscriptions/Having-problem-with-my-premium-subscription/m-p/2444805#M31778 Erika 2017-10-05T18:34:12Z