https://community.spotify.com/t5/Subscriptions/Premium-Family-Member-address-confirmation/m-p/2482914#M32297 <P>So... I'm married, my wife and I live together, share the same apartment, the same bed, and the same wi-fi network. Recently, I subscribed for a Premium Family for both of us. It works, we both have Premium accounts, we use it rarely on mobile phone... But I've received an e-mail from Spotify telling me that they couldn't confirm that her address is the same as mine. How come?? I mean... we are here together every night.</P> Fri, 06 Oct 2017 23:22:22 GMT Fekomedeiros 2017-10-06T23:22:22Z https://community.spotify.com/t5/Subscriptions/Premium-Family-Member-address-confirmation/m-p/2482914#M32297 <P>So... I'm married, my wife and I live together, share the same apartment, the same bed, and the same wi-fi network. Recently, I subscribed for a Premium Family for both of us. It works, we both have Premium accounts, we use it rarely on mobile phone... But I've received an e-mail from Spotify telling me that they couldn't confirm that her address is the same as mine. How come?? I mean... we are here together every night.</P> Fri, 06 Oct 2017 23:22:22 GMT https://community.spotify.com/t5/Subscriptions/Premium-Family-Member-address-confirmation/m-p/2482914#M32297 Fekomedeiros 2017-10-06T23:22:22Z https://community.spotify.com/t5/Subscriptions/Premium-Family-Member-address-confirmation/m-p/2500116#M32669 <P><SPAN style="font-weight: 400;">Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/1778235">@Fekomedeiros</a>, welcome to the Spotify Community!</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">In this case, we recommend you to reach out to us via </SPAN><A href="https://support.spotify.com/contact-spotify-anonymous/" target="_blank"><SPAN style="font-weight: 400;">email</SPAN></A><SPAN style="font-weight: 400;">, </SPAN><A href="https://www.facebook.com/SpotifyCares/" target="_blank"><SPAN style="font-weight: 400;">Facebook</SPAN></A> <SPAN style="font-weight: 400;">or</SPAN> <A href="https://twitter.com/SpotifyCares/" target="_blank"><SPAN style="font-weight: 400;">Twitter</SPAN></A><SPAN style="font-weight: 400;">. This way, we'll be able to take a closer look at your account and see what happened there.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let us know how it goes and if you have any other questions.</SPAN></P> Mon, 09 Oct 2017 02:08:55 GMT https://community.spotify.com/t5/Subscriptions/Premium-Family-Member-address-confirmation/m-p/2500116#M32669 RodrigoPalma 2017-10-09T02:08:55Z