Problem with updating Family premium

kmkt89 — Sat, 07 Oct 2017 09:05:15 GMT

I'm trying to get the Family Premium subscription to work. A family member of mine ordered the Family Premium and tried to send me an invitation which never showed up on my account/email. I already had my own Premium subscription which I think I should cancel before joining the Family Premium.

Now the problem is that when I login to check my account details, for some reason it shows that I'm a Spotify Free user although the Spotify app works as Premium and also shows that I'm a Premium user.

I really don't want to pay for my own Premium subscription AND the Family Premium at the same time.

Re: Problem with updating Family premium

Plastikk — Sat, 07 Oct 2017 09:59:12 GMT

Hi,

Spotify Support can take a closer look at this. You can get in touch with them via Twitter (@SpotifyCares) or on Facebook (Spotify Cares). You can also use the Contact Form to get email support.

topic Re: Problem with updating Family premium in Subscriptions

Problem with updating Family premium

Re: Problem with updating Family premium