Invisible Spotify Premium

kade_ja — Tue, 17 Oct 2017 20:27:37 GMT

Less than a month ago, I activated Spotify Premium free trial and it is still visible on my app on my laptop. I wanted to stop the subscribtion but when I log in into my account on the official site, there is no appearance of my subscribtion and there's only "try the free trial" option, which I practically already used...

I would be grateful for an answer because I don't know if i'll be charged for the next month, as I am unable to cancel my free trial...

Re: Invisible Spotify Premium

Aimee_T — Wed, 18 Oct 2017 21:59:12 GMT

Hi @kade_ja, welcome to the Spotify Community!

It looks like you might have a second account with the Free service. No worries, you can check this information to find it and cancel it as soon as possible:

Enter any email addresses you might have used into our password reset form. If there's an account associated with the email address, a message will tell you that a password reset email has been sent to the address.
Check your email inboxes, including any spam or junk folders, for emails from Spotify. If you have any, you have an account associated with that email.
Check to see if you have an account connected to Facebook by clicking LOG IN WITH FACEBOOK (make sure you're logged in to Facebook on the same device).

Note: If you're not automatically logged in to Spotify when you select this option, you don't have an account connected to Facebook.

Tip: If you know you have a Spotify account connected to Facebook but can't access it, see problems logging in.

Take care 🙂

topic Re: Invisible Spotify Premium in Subscriptions

Invisible Spotify Premium

Re: Invisible Spotify Premium