Charge

jessicarfrazier — Sun, 22 Oct 2017 14:15:37 GMT

I have a student subscription and I got charged the regular $9.99 .... please help

Re: Charge

LeoRager — Sun, 05 Nov 2017 07:56:15 GMT

Hey @jessicarfrazier! Welcome to the Spotify Community 🙂
I'm not glad to hear that you are having trouble. May I ask you to confirm that the account you subscribed to and the one you are logging in to are the same? When you successfully upgrade to Spotify Premium, you receive a confirmation email. Please make sure, that when you are logging in to the account, you are using that username. If it's a ten digit number, please use the log in with Facebook tab. Also make sure that you haven't received two confirmation emails.

When using the right credentials, click on this link to check your subscription.
If you are, or if you are having troubles finding the right account, please come back to us and we can look into some further troubleshooting. Best of luck
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topic Charge in Subscriptions

Charge

Re: Charge