topic My Premium code won't work. in Subscriptions

My Premium code won't work.

stylishsavannah — Thu, 26 Oct 2017 02:50:45 GMT

Okay, so you guys have probably heard this a billion times, but my Premium code won't work. My mother sent me the invite email, and I went to the website, went to the "Redeem" tab, and tried to enter the code, but it didn't work. It said it was an invalid code and that I should try to contact customer support. If you guys have any suggestions or solutions, that would be much appreciated!!!

With thanks,

Savannah

Re: My Premium code won't work.

Luke — Tue, 04 Sep 2018 19:38:39 GMT

Hey @stylishsavannah,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke