topic Re: Unable to update payment info in Subscriptions

Unable to update payment info

EinarF — Sat, 28 Oct 2017 09:05:50 GMT

My card broke and I had to replace it. The new card has a different nuber so I went to update it on spotify. It didnt work and I got a message saying " oops it seems like your payment provider is having a bad day" now i have tried three different cards from two banks and u have waited for over a week and tried again and I still get the same message

Re: Unable to update payment info

bigou — Sat, 28 Oct 2017 09:48:11 GMT

I have the same problem... help

Re: Unable to update payment info

Ibc — Sat, 28 Oct 2017 09:52:49 GMT

I have a the same problem.

Re: Unable to update payment info

LeoRager — Sat, 28 Oct 2017 13:10:06 GMT

Hey everyone! Welcome to the Spotify Community 🙂

I thing we can troubleshoot this together.

Try doing these steps and checking if you meet all these requirements:

Come back to us, if you need more help and we'll look under the hood 😉
If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

Re: Unable to update payment info

bigou — Sat, 28 Oct 2017 18:32:46 GMT

No change. It doesn't work on firefox or chrome on another computer.

I also tried another card and I have the message of error

Re: Unable to update payment info

LeoRager — Sat, 28 Oct 2017 19:25:31 GMT

Hey!

I'm sorry to hear that it hasn't worked. I'm going to leave you to @EthanS1

He will help you from here. Cheers!

If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

Re: Unable to update payment info

EthanS1 — Sat, 28 Oct 2017 19:31:24 GMT

Hey All,

Thanks for reaching out on the Spotify Community and trying the troubleshooting steps @LeoRager provided. Spotify expierenced some techinical issues with there payment processing over the past few days!

Could you reach out to Spotify Cares and they'll be happy to check backstage! 🙂

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message! @SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a message on the Spotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

Re: Unable to update payment info

LeoRager — Sat, 28 Oct 2017 20:29:14 GMT