Double charged

tianaharley — Sat, 28 Oct 2017 21:36:16 GMT

I was renewing my premium membership and was looking at what the student discount implies, i had to put my credit card details in but then i decided to just go with the normal payment. It still took out the $5.99 for the student discount AND the $11.99 for the normal discount?

Re: Double charged

Maxim — Sun, 29 Oct 2017 08:01:51 GMT

Hey @tianaharley,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

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Double charged

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