topic Re: I NEED CONTACT!!! in Subscriptions

I NEED CONTACT!!!

kdscobie — Mon, 30 Oct 2017 13:43:41 GMT

this is the most frustrating, i applied for the student discount, presented everythin they required and was denied. BUT.. they charged me $4.99 out of my account cancelled my premium subscription and are ow asking for me to pay the $9.99

What the **bleep** is going on and who can i talk to to get this running.....im on the verge of cancelling due to the lack of customer communication neededwith this company. this is my money you are screwing with.

Re: I NEED CONTACT!!!

user-removed — Mon, 30 Oct 2017 14:23:24 GMT

Greetings @kdscobie

If you want to contact support:

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply 🙂

Re: I NEED CONTACT!!!

Nightslash360 — Mon, 30 Oct 2017 14:59:18 GMT

Hi, kdscobie! First up, how about you take a look at this article about being double charged? It doesn't cover the student discount but it's worth a look. You may also want to read over this article. If all else fails, contact support. I hope you can get this whole thing sorted out!