topic Re: Can't log in... in Subscriptions

Can't log in...

Talithairis — Tue, 11 Apr 2017 17:39:09 GMT

An Payment went wrong and I think my account is blocked. I'm trying to get in my account but I get this message:

Deze pagina werkt niet

www.spotify.com heeft je te vaak omgeleid.

Probeer je cookies te wissen.

ERR_TOO_MANY_REDIRECTS

Translation:
Page doesnt work
www.spotify.com diverted you to often

Try erasing coockies

I've deleted all coockies. I've tried to contact Spotify many times through their contactform but till now i didnt receive a reply. I would like to do an payment for spotify premium and keep my account. My account doesnt work on my macbook or my iphone or any other device. My account still excists.

Re: Can't log in...

Aimee_T — Tue, 11 Apr 2017 20:00:18 GMT

Hey @Talithairis, welcome to the Spotify Community!

Can you try to log in from a different device or using a friend's account?

Let us know how it goes 🙂

Re: Can't log in...

Talithairis — Wed, 12 Apr 2017 10:12:59 GMT

Hello.

Thank you for the reply!

I've tried to login on my playstation, pc, macbook, iphone with my own account and nothing works. I've also tried to loggin in on my iphone with a friends account and that does work.

Re: Can't log in...

Talithairis — Tue, 18 Apr 2017 14:35:04 GMT

Hey @aimee_T

Can you still help me out?

Re: Can't log in...

Hubo — Tue, 18 Apr 2017 14:39:52 GMT

Hey @Talithairis!

That's not cool! Could you try to subscribe with a device on a different network? Also, if you could send over a screenshot of what you're seeing, that would be great! 🙂

Take care!

Re: Can't log in...

Talithairis — Tue, 02 May 2017 12:05:49 GMT

Hey @Huib

I can't login on a diffrent netwerk with my excisting account. It gives the same message at home. It gives the same message what I said in my first message. Too often directed/Cookies.. Error etc.
I can describe to a new account though, but i would like to keep my excisting account.
I think its blocked because of the payment.

Thanks!

Re: Can't log in...

Hubo — Tue, 02 May 2017 12:17:48 GMT

Hey @Talithairis!

Alright, thanks for trying! Spotify might be able to take a closer look at your account. You can pop them a message here. If there's anything else, just give me a shout! 🙂

Have a great day!

Re: Can't log in...

Talithairis — Wed, 03 May 2017 15:33:14 GMT

Hey @Huib

Thank you for replying!

I've tried to contact spotify through the contact form, but I never get any answer back. Thats why i've tried through here.

Ugh, the struggle is real!

Re: Can't log in...

Hubo — Wed, 03 May 2017 15:54:38 GMT

Hey @Talithairis!

Hmm, that's odd. Have you received a confirmation email about going to the Community? If so, could you reply to the e-mail? Let me know how it goes! 🙂

Have a nice day!

Re: Can't log in...

Talithairis — Sun, 07 May 2017 13:56:27 GMT

Hello,

I do receive these emails! but i dont get email from the contact form.

Have a nice day!

Cheers talitha

Re: Can't log in...

Hubo — Sun, 07 May 2017 14:55:10 GMT

Hey @Talithairis!

Hmm, that's definitely odd. Could you reach out using Facebook or Twitter at @SpotifyCares? Let me know how it goes! 🙂

Have an awesome day!