https://community.spotify.com/t5/Subscriptions/My-premium-is-gone/m-p/1650927#M5972 I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a month. What to do? Can someone help me? Thu, 20 Apr 2017 12:59:46 GMT Mirtemeijer 2017-04-20T12:59:46Z https://community.spotify.com/t5/Subscriptions/My-premium-is-gone/m-p/1650927#M5972 I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a month. What to do? Can someone help me? Thu, 20 Apr 2017 12:59:46 GMT https://community.spotify.com/t5/Subscriptions/My-premium-is-gone/m-p/1650927#M5972 Mirtemeijer 2017-04-20T12:59:46Z https://community.spotify.com/t5/Subscriptions/My-premium-is-gone/m-p/1650950#M5974 <P>Hey there <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/11495954">@Mirtemeijer</a>, welcome to the Spotify community!</P> <P>&nbsp;</P> <P><SPAN style="font-size: 18px;">That's odd. First, let's make sure you're logging in the </SPAN><A style="background-color: #ffffff; font-size: 18px;" href="https://support.spotify.com/account_payment_help/troubleshooting/do-i-have-an-additional-account/" target="_blank">correct account</A><SPAN style="font-size: 18px;">?</SPAN></P> <P>&nbsp;</P> <P>Try the following:</P> <P>&nbsp;</P> <OL> <OL> <LI><SPAN>Check your </SPAN><A href="https://www.spotify.com/account/subscription/" target="_self" rel="nofollow noopener noreferrer">subscription page</A><SPAN>. Your status should be&nbsp;Premium.</SPAN><SPAN class="s1">&nbsp;</SPAN></LI> <LI>If it says you're on Premium, try signing out and back into the app.<SPAN style="font-size: 18px;">&nbsp;</SPAN></LI> <LI>If it<SPAN style="font-size: 18px;">&nbsp;says Free, check the receipt Spotify send to your email inbox.&nbsp;Make sure you're signing in with the&nbsp;</SPAN><STRONG style="font-size: 18px;">username on that receipt</STRONG><SPAN style="font-size: 18px;">. I</SPAN><SPAN style="font-size: 18px;">f the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</SPAN></LI> </OL> </OL> <P>&nbsp;</P> <P>&nbsp;</P> <P>If that doesn't help, please take <A href="https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account" target="_blank">this survey</A> that can point you out in the right direction.</P> <P>&nbsp;</P> <P>Let me know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>K</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 20 Apr 2017 13:17:30 GMT https://community.spotify.com/t5/Subscriptions/My-premium-is-gone/m-p/1650950#M5974 KatesHere 2017-04-20T13:17:30Z