https://community.spotify.com/t5/Subscriptions/Can-t-access-my-premium/m-p/1651191#M5990 <P>Hello,</P> <P>&nbsp;</P> <P>Sorry to hear you have been having issues with Spotify - do not worry, we are here to help!</P> <P>&nbsp;</P> <P>When did you sign up for Premium - if it was recently please allow 24 hours for the account to be updated.</P> <P>&nbsp;</P> <P>If it has been a while - please can you go to your account overview in your web browser -&nbsp;<A href="https://www.spotify.com/uk/account/overview/" target="_blank">https://www.spotify.com/uk/account/overview/</A></P> <P>Does it say you have Spotify Premium or free?</P> Thu, 20 Apr 2017 16:02:45 GMT Tom 2017-04-20T16:02:45Z https://community.spotify.com/t5/Subscriptions/Can-t-access-my-premium/m-p/1651186#M5989 I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have one.<BR />Can someone help me? Thu, 20 Apr 2017 15:54:17 GMT https://community.spotify.com/t5/Subscriptions/Can-t-access-my-premium/m-p/1651186#M5989 Gessicasaccon 2017-04-20T15:54:17Z https://community.spotify.com/t5/Subscriptions/Can-t-access-my-premium/m-p/1651191#M5990 <P>Hello,</P> <P>&nbsp;</P> <P>Sorry to hear you have been having issues with Spotify - do not worry, we are here to help!</P> <P>&nbsp;</P> <P>When did you sign up for Premium - if it was recently please allow 24 hours for the account to be updated.</P> <P>&nbsp;</P> <P>If it has been a while - please can you go to your account overview in your web browser -&nbsp;<A href="https://www.spotify.com/uk/account/overview/" target="_blank">https://www.spotify.com/uk/account/overview/</A></P> <P>Does it say you have Spotify Premium or free?</P> Thu, 20 Apr 2017 16:02:45 GMT https://community.spotify.com/t5/Subscriptions/Can-t-access-my-premium/m-p/1651191#M5990 Tom 2017-04-20T16:02:45Z