topic Re: Payment problems in Subscriptions

Payment problems

Kevin971 — Sat, 22 Apr 2017 11:39:01 GMT

Hello
I have a problem with my premium account. I couldn't pay my account on time and today i paid it but my premium account isnt working. Now i want to know how it isnt working and did i send my money to the right bank account?

Re: Payment problems

Tom — Sat, 22 Apr 2017 12:21:59 GMT

Hello @Kevin971,

Sorry to hear you are having issues with your Spotify subscription.

First of all, lets check your account, make sure it is the correct account.

Please can you go to your account overview (https://www.spotify.com/account/overview/). Then click on 'Receipts'. What do you see there?

If you can let me know, I will be able to further assist you 🙂

Re: Payment problems

Msoto33 — Sat, 22 Apr 2017 15:06:26 GMT

I am having a similar problem. I have tried to pay my account with three separate credit cards (all active and in good standing) but none of the payments went through. Can you please help?

Re: Payment problems

_jaxina_ — Sat, 22 Apr 2017 17:32:56 GMT

Hi. Spotify would't like my money, too. I tried several times to pay with paypal. I come to the paypal page and click pay. After this, I come to https://www.spotify.com/de/purchase/panel/#__main-billing-paypal. I still have the free-account and at paypal nothing is paid.