https://community.spotify.com/t5/Subscriptions/Premium-Charge/m-p/1654127#M6302 Hi<BR />I'm being charged for a premium account but when I try to unsubscribe, my account says free subscription. I've tried searching for receipts under both emails in case I have another account, but no receipts and system doesn't recognize my other email address. I've been charged the last 3 months and never used this service. Please help!<BR />I don't want to be charged a 4th time. Sat, 22 Apr 2017 19:04:02 GMT Tiffani1101 2017-04-22T19:04:02Z https://community.spotify.com/t5/Subscriptions/Premium-Charge/m-p/1654127#M6302 Hi<BR />I'm being charged for a premium account but when I try to unsubscribe, my account says free subscription. I've tried searching for receipts under both emails in case I have another account, but no receipts and system doesn't recognize my other email address. I've been charged the last 3 months and never used this service. Please help!<BR />I don't want to be charged a 4th time. Sat, 22 Apr 2017 19:04:02 GMT https://community.spotify.com/t5/Subscriptions/Premium-Charge/m-p/1654127#M6302 Tiffani1101 2017-04-22T19:04:02Z https://community.spotify.com/t5/Subscriptions/Premium-Charge/m-p/1654265#M6314 <P>Hey there <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/11542563">@Tiffani1101</a>, welcome to the community!</P> <P>&nbsp;</P> <P>That doesn't sound good, let's try to figure what's going on here <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> I'd recommend first taking this <A href="https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account" target="_blank">brief survey</A> that should help you find your Premium subscription account. If that doesn't help, you should get in touch with a member of the Spotify staff directly so that they can take a look behind the scenes for you.</P> <P>&nbsp;</P> <P>You can drop them a line on social media (<A href="http://bit.ly/twitter_SpotifyCares" target="_blank">Twitter </A>or <A href="http://bit.ly/facebook_SpotifyCares" target="_blank">Facebook</A>) or by using the <A href="http://bit.ly/contact_supportform" target="_blank">contact form</A>. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!</P> <P>&nbsp;</P> <P>Support usually gets back within a day or two.</P> <P>&nbsp;</P> <P>Let me know how it goes!</P> <P>K</P> Sat, 22 Apr 2017 21:46:20 GMT https://community.spotify.com/t5/Subscriptions/Premium-Charge/m-p/1654265#M6314 KatesHere 2017-04-22T21:46:20Z