topic Re: Study abroad in Subscriptions

Study abroad

Marco220296 — Sun, 23 Apr 2017 07:26:24 GMT

Hello
I am a Spotify premium user from Switzerland
At the moment I stay for 3 month in Canada for a language study.

Even though I want to change the country to canada, because otherwise I cant use my Spotify anymore, i still want to pay with my swiss credit card.

But when I change the country to canada and fill out the payment details with my swiss credit card, appears the message i had to pay with a credit card issued in Canada.

What is the solution for my problem. So that I can use Spotify premium in Canada for 3 month but pay with a swiss credit card?

Thanks for your help!

Re: Study abroad

Robert_W — Sun, 23 Apr 2017 18:32:34 GMT

Hey @Marco220296,

Welcome to the forums!

For more clarity on this subject please see:

https://support.spotify.com/no/account_payment_help/account_help/travel-with-spotify/

Let me know if you have any more questions 🙂

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Re: Study abroad

Marco220296 — Sun, 23 Apr 2017 19:50:56 GMT

Thx for your help.

Unfortunately I cant even log in my account to listen my downloaded music.

There appears the message "you can only use Spotify abroad for 14 days".

But I pay for Spotify premium. Following the instructions given from Spotify (See attachements) is it not possible to choose a different country without using a credit card which is issued in the same country.

Thanks for your help

Re: Study abroad

Robert_W — Sun, 23 Apr 2017 21:06:20 GMT

Hey @Marco220296

Thanks for getting back to me 🙂

It is possible that you could have two Spotify accounts. (One might be created through Facebook and the other one with a username).

To check for this please see here:

https://support.spotify.com/no/account_payment_help/account_help/do-i-have-an-additional-account/

I will be right here waiting for your update! 🙂

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Re: Study abroad

Marco220296 — Tue, 25 Apr 2017 02:35:06 GMT

Thanks alot for your help.

But unfortunately thats not the key to solve my problem.

I hope you have another idea to solve it?

Thx

Re: Study abroad

Robert_W — Wed, 26 Apr 2017 18:58:12 GMT

Hi @Marco220296,

Thanks for getting back to me 🙂

In this case I would suggest contacting support here:

The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

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