https://community.spotify.com/t5/Subscriptions/Charged-double/m-p/3508258#M64366 <P>I have a premium account but on my phone Spotify&nbsp;continues te ask to upgrade to premium and I can't just premium&nbsp;features on it. So last week I used the upgrade function on my phone, and I hoped it would sync with my excisting premium account but it didn't and now I see on my creditcard bill Spotify has charge me twice this month...</P><P>&nbsp;</P><P>I double check if I doesn't have two accounts but it isn't. I also cann't see the new bill on my Spotify dashboard.</P><P>&nbsp;</P><P>I'm from the Netherland and I couldn't find&nbsp;any&nbsp;contact information for Spotify helpdesk but this community... I hope someone can help me!</P> Wed, 29 Nov 2017 09:46:06 GMT Tonnie2 2017-11-29T09:46:06Z https://community.spotify.com/t5/Subscriptions/Charged-double/m-p/3508258#M64366 <P>I have a premium account but on my phone Spotify&nbsp;continues te ask to upgrade to premium and I can't just premium&nbsp;features on it. So last week I used the upgrade function on my phone, and I hoped it would sync with my excisting premium account but it didn't and now I see on my creditcard bill Spotify has charge me twice this month...</P><P>&nbsp;</P><P>I double check if I doesn't have two accounts but it isn't. I also cann't see the new bill on my Spotify dashboard.</P><P>&nbsp;</P><P>I'm from the Netherland and I couldn't find&nbsp;any&nbsp;contact information for Spotify helpdesk but this community... I hope someone can help me!</P> Wed, 29 Nov 2017 09:46:06 GMT https://community.spotify.com/t5/Subscriptions/Charged-double/m-p/3508258#M64366 Tonnie2 2017-11-29T09:46:06Z https://community.spotify.com/t5/Subscriptions/Charged-double/m-p/4619888#M109951 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/16310105">@Tonnie2</a>.</P> <P>&nbsp;</P> <P>Welcome to the Spotify Community. Sorry to hear you're being double charged!</P> <P>&nbsp;</P> <P>We recommend you check out <A href="https://support.spotify.com/account_payment_help/payment_help/paying-more/" target="_self">this</A> page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.</P> <P>&nbsp;</P> <P>It would also be good to check out <A href="https://support.spotify.com/article/do-i-have-an-additional-account/" target="_self">this</A> article on how to find the possible second account. Let us know how you get on, we're here to help <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Have a great day.</P> Thu, 29 Nov 2018 13:00:50 GMT https://community.spotify.com/t5/Subscriptions/Charged-double/m-p/4619888#M109951 Daisy 2018-11-29T13:00:50Z