Subscription payment

JasMaria — Mon, 24 Apr 2017 22:10:43 GMT

So I tried to get Spotify premium but the student discount and it asked to verify but it said that my card wasn't charged but I accidentally pressed back on my phone and then I check if they charged my card and they did but I didn't get premium what do I do?

Re: Subscription payment

MattSuda — Tue, 25 Apr 2017 08:06:19 GMT

Hey @JasMaria

No matter if student verification was successful or failed, a temporary charge goes through. These are only temporary charges on your credit card and they should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.

Since you didn't successfully complete the student discount verification process, you can try it again.

If you're having trouble signing up for the student discount, you can submit for manual verification (as a head's up, this can take up to 12 hours to process). For more info, check out Spotify Support and SheerID Support. If your school is not listed, you can submit this feedback form to SheerID.

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Subscription payment

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