topic Re: Payment issue in Subscriptions

Payment issue

K020 — Wed, 26 Apr 2017 09:56:34 GMT

Hi,

I think something went wrong with the monthly payment of our Spotify Family account. Now all our accounts are switched to Spotify Free. I guess that happens automatically when a payment fails.

Should I just wait until the collection of payment does succeed or is the automatic switch to Spotify Free after x payment collection attempts irreversible and do I need to apply for a new Family subscription?

Thanks in advance,

Re: Payment issue

MattSuda — Wed, 26 Apr 2017 12:21:49 GMT

Hey @K020

I suggest you contact support so they can take a look at your account and help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.