topic Re: Premium Offer in Subscriptions

Premium Offer

cyounger87 — Fri, 01 Dec 2017 19:14:52 GMT

I recived an email about paying for a full year's worth of Premium for 99$, saving 2 months worth of payment.

I then clicked on this offer from my email and it said that i was "not eligible" for the offer.

First of all, why am I "Not eligible"?

Second, why would you send me this offer if you going to refuse it to me?

Thanks for your response.

Re: Premium Offer

KatesHere — Fri, 01 Dec 2017 20:30:43 GMT

Hey there @cyounger87, welcome to the community!

Thanks for reaching out! Sorry about that. You shouldn’t have received an email/notification if you’re not eligible. I’ll pass your feedback on to the right folks 🙂

Re: Premium Offer

Morrti — Fri, 01 Dec 2017 21:02:16 GMT

Hi,

I had this offer in the UK too, is it a genuine offer and not just a phishing email?

I've not pressed on the link, not sure if the url was genuine. link.spotify.com/u/click....

Thanx,

Tim

Re: Premium Offer

JamesRobert — Fri, 01 Dec 2017 21:05:36 GMT

The same thing happened to me. I got the email with the offer and I attempted to sign up but was told I wasn’t eligible. I carefully read the offer terms and conditions and see no reason why I shouldn’t be eligible. In fact, the offer seems to be crafted just for subscribers like me. What gives? Why send out an email with an offer that is explicitly targeted for current individual Premium subscribers, who appear to be eligible based on the offer terms and conditions, only to tell people they aren’t eligible???

Re: Premium Offer

cyounger87 — Fri, 01 Dec 2017 21:06:30 GMT

But can you tell me Why I wasn't eligible?

Re: Premium Offer

Jalten — Sat, 02 Dec 2017 01:11:21 GMT

I'm a Premium subcriber and I have the same problem with this e-mailed offer. It's very iritating.

Re: Premium Offer

KatesHere — Sat, 02 Dec 2017 18:55:11 GMT

Hey again @Jalten, @cyounger87 and @JamesRobert 🙂

I've passed this info backstage. Can you make sure you're all heading to https://www.spotify.com/yearly/ to get the promotion? Also, you can try clearing the browser's cache and cookies, using an incognito window, or a different browser and trying to get the offer again.

Let me know if that helped!

Re: Premium Offer

ARosti — Sat, 02 Dec 2017 18:53:41 GMT

Joining this conversation. I do have a Premium, but trying to get the offer I too get a message stating that I am not eligible. The advise given i this thread does not help. Please sort this out.

Re: Premium Offer

user-removed — Sat, 02 Dec 2017 18:54:27 GMT

Hi all,

Same here, I received this offer and try to go for it but I have the same message (also tried using incognito mode of my browser).

What is the right way to apply to this offer ?

Thanks,

Regards

Re: Premium Offer

KatesHere — Sat, 02 Dec 2017 18:54:36 GMT

Hey there @Morrti, welcome to the community!

Thanks for reaching out 🙂 That's indeed a current promotion, you can read more about it here.

Hope this helps!

Re: Premium Offer

JamesRobert — Sat, 02 Dec 2017 19:46:21 GMT

The advice given here did not resolve things. Do we need to cancel our existing Premium memberships first? And is there a chat, email, or phone number for Spotify customer service, because from all of the problems mentioned, it seems like there is a flaw somewhere that somebody needs to fix behind the scenes.

Re: Premium Offer

bd15 — Sat, 02 Dec 2017 20:54:45 GMT

I'm having exactly the same problem and I am also using the correct link, have tried on a different browser, etc. Please sort this out Spotify!

Re: Premium Offer

Mikey043 — Sat, 02 Dec 2017 22:10:30 GMT

Joining the topic.

Apparently I was elegible for the deal and I used the offer. I paid €99,99 (Netherlands) through PayPal but in my subscription info it still refers to a general subscription to Premium of €9,99 per month being charged again in a few days, instead of the year deal. What happend to the €99,99 I paid for a year? I cannot find any info on the website nor any contact info to resolve this. Can Spotify please clarify? Thank you.

Re: Premium Offer

Jalten — Sun, 03 Dec 2017 01:13:43 GMT

I've tried all what you have suggested and sadly I'm receiving the same message over and over again.

Re: Premium Offer

Tgilmer — Sun, 03 Dec 2017 01:42:11 GMT

I’m experiencing the exact same problem. How am I not eligible? And what kind of business doesn’t have a customer service number???

Re: Premium Offer

Morrti — Sun, 03 Dec 2017 11:23:54 GMT

Hi,

Thanks for the advice but judging by the issues other members have experienced I think I'll stay as I am (£9.99/mnth).

I hope that the others can resolve their issues.

Cheers,

Tim

Re: Premium Offer

ElenaBZ — Sun, 03 Dec 2017 12:10:29 GMT

Me too, same thing happened. I’m from Norway and the email was in Norwegian with an offer in Norwegian crones.... very confusing and disappointing

Re: Premium Offer

KatesHere — Sun, 03 Dec 2017 19:38:18 GMT

Hey again!

I've passed along all this information backstage and it's being looked into 😃

Keep an eye for any updates here.

Re: Premium Offer

catrioonnaa — Sun, 03 Dec 2017 20:19:08 GMT

The same is happened to me In the UK, My payment goes out tomorrow I am worried I will be charged twice!

Re: Premium Offer

Mikey043 — Mon, 04 Dec 2017 13:48:35 GMT

Just checked the Invoice section on my Spotify account. The paid €99 is registered her, so I would assume this is being set of against then regular payment obligation (according to Account info scheduled on 6 December), however clarification by Spotify would be appreciated. Hope to receive an update soon.