topic Re: Pago in Subscriptions

Pago

Elenaolan — Tue, 25 Apr 2017 13:09:42 GMT

I subscribed to college spotify I withdraw from the bank account the money, I received the email that was already approved and I was charged again so I have two withdrawals, besides that does not recognize that I am already premium

Re: Pago

MattSuda — Tue, 25 Apr 2017 13:36:10 GMT

Hello @Elenaolan

No matter if student verification was successful or failed, a temporary charge goes through. These are only temporary charges on your credit card and they should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

Re: Pago

Elenaolan — Wed, 26 Apr 2017 12:48:53 GMT

On April 25 I get the mail that my process was successful and asked me the
bank account there was when the second withdrawal is made, then I get the
mail that I am already a premium account and my account statement
nevertheless I am not being an account Free in the mobile application in
addition that the two payments are already retired.

Re: Pago

Elenaolan — Thu, 27 Apr 2017 00:12:22 GMT

el día 23 de abril aparece el movimiento de retiro a mi tarjeta bancaria,el día 25 me enviaron un correo diciendo que fui aprobada y me pidió nuevamente mis datos bancarios los volví a ingresar y me hizo un segundo retiro a los minutos recibí un correo de que ya soy Premium y los datos de la cuenta,el problema es que tengo dos retiros por pago y en la app sigo siendo cuenta free hasta la fecha no ay manera de que en la app aparezca que soy premium sin embargo en la página web ingresando a mi cuenta aparece que lo soy cabe mencionar que es la única cuenta que tengo.

Re: Pago

MattSuda — Thu, 27 Apr 2017 09:53:32 GMT

@Elenaolan

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.