topic Premium in Subscriptions

Premium

G_G1 — Thu, 27 Apr 2017 11:16:31 GMT

I thought i cancelled my premium subscription but I didn't and I got charged the $11 today, I haven't used it but I need that money to pay some urgent bills, am I able to cancel the subscription and get a refund? I haven't used Spotify yet also!?

Re: Premium

Bittencourt — Thu, 27 Apr 2017 11:41:12 GMT

Hi @G_G1, welcome to the Spotify Community!

If you think you are eligible for a refund, you should get in contact with Spotify customer services. You can message them at SpotifyCares on Facebook or Twittter or through this online contact form.

Please let me know if you need any further help 🙂

https://support.spotify.com/br/account_payment_help/managing_payments/refund-policy/

Premium Disabled weirdly

Murimaral — Thu, 27 Apr 2017 11:55:35 GMT

Hi,
I have recently refreshed my signature on spotify (like always) and I suddenly my account became free. The payment message came normally lika always, but still... i tried relogging but got no success. I hope you can help me.

Re: Premium Disabled weirdly

Bittencourt — Thu, 27 Apr 2017 11:59:46 GMT

Hi @Murimaral,

It looks like you have a second account, and accidentally logged on the wrong one.

Can you please check your user credentials and make sure you're logging in correctly?