topic Re: A in Subscriptions

A

Ash123455 — Fri, 28 Apr 2017 18:41:09 GMT

I'm paying for premium but I had recently switched to a different iPhone as my phone is broke so why isn't all my songs on the new phone I have ? I don't want to be paying for songs that I don't have ?

Re: A

Tom — Fri, 28 Apr 2017 18:45:12 GMT

Hey @Ash123455,

When you say all your songs are gone, what do you mean by this? Do you see your playlists?

Re: A

Ash123455 — Fri, 28 Apr 2017 18:47:01 GMT

There's a playlist on my Spotify but none of the songs I had before , do you know how I could get them back ?

Re: A

Tom — Fri, 28 Apr 2017 18:47:53 GMT

I am a little confused here.

So, you can see your playlists however, no songs are displaying in the playlist?

Re: A

Ash123455 — Fri, 28 Apr 2017 18:51:44 GMT

It comes up with a play list but not mine ,none of the songs that I want . I'm just seeing if I can get my play list back because I'm still paying premium

Re: A

Tom — Fri, 28 Apr 2017 18:53:54 GMT

Right, okay.

You say they are not your songs, did you create this playlist? Or was it created by someone else?

Re: A

Ash123455 — Fri, 28 Apr 2017 18:57:21 GMT

I'm not sure , i signed in and it was just on there . Not my original playlist

Re: A

Tom — Fri, 28 Apr 2017 19:06:03 GMT

Okay,

If the playlist was created by you and is now gone, you can recover it from here:

https://www.spotify.com/account/recover-playlists/.

If it was not created by you, you must of unfollowed it, you would just have to search for the playlist again.

Hope this helps.