topic Re: Double charged accidentally.. in Subscriptions

Double charged accidentally..

tosanadoo — Thu, 29 Nov 2018 13:08:26 GMT

Hi, recently I wanted to know more about the Spotify Premium for students. I put down the information needed for payment, clicked continue to check whether i was eligable for the student discount or not. After that the browser lagged out and closed, so I put in the info again, checked the school and turns out I wasn't eligable. So I closed the tab and did not expect getting charged 7.49NZD twice.

*PROOF BELOW*

Time that I sent this message 7.11PM UTC+12

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Re: Double charged accidentally..

Maxim — Sat, 29 Apr 2017 09:19:31 GMT

Hey @tosanadoo,

Check out this support article: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-but-dont-have-premium/

🙂

Re: Double charged accidentally..

MattSuda — Sat, 29 Apr 2017 09:37:09 GMT

Hey @tosanadoo

https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-but-dont-have-premium/

No matter if student verification was successful or failed, a temporary charge goes through. These are only temporary charges on your credit card and they should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.

Re: Double charged accidentally..

tosanadoo — Mon, 01 May 2017 04:14:42 GMT

Problem solved, Cheers guys.

Thread now closed.

Re: Double charged accidentally..

MattSuda — Mon, 01 May 2017 04:16:59 GMT

Glad to hear