topic Re: Problem with family plan subscription in Subscriptions

Problem with family plan subscription

Jhtupi — Fri, 28 Apr 2017 23:11:47 GMT

Hi,
I'm having trouble with my subscription to my father's family plan. Spotify is not confirming my address I don't know why. I live in another city for college but still put his address to the subscription and it doesn't confirm.
I already was in his plan but suddenly it cancelled and I can't come back anymore.
Can you guys help me?

Re: Problem with family plan subscription

Hubo — Sat, 29 Apr 2017 10:38:20 GMT

Hey @Jhtupi! Welcome to the Spotify Community!

Unfortunately, you have to live at the same address to be eligible for Spotify Family. Spotify couldn't confirm that you live on the same address, so you aren't eligible right now. But, since you're a student check out Spotify for Students here. If there's anything else I can help you with, just give me a shout!

Have a great weekend!

Re: Problem with family plan subscription

vitordore — Sat, 29 Apr 2017 17:02:51 GMT

I have the same problem, but MY WIFE, that LIVES WITH ME, is getting this message. Can you solve this asap?

thanks

Re: Problem with family plan subscription

vitordore — Sat, 29 Apr 2017 17:03:25 GMT

I have the same problem, but MY WIFE, that LIVES WITH ME, is getting this message. Can you solve this asap?

thanks

Re: Problem with family plan subscription

crisah — Sat, 29 Apr 2017 20:34:49 GMT

HELLO I'M HAVING EXACTLY THE SAME MESSAGE, WITH MY ROOMATES, AND WE DO LIVE IN THE SAME ADDRESS. HOW DO YOU VERIFY THAT THE PERSON LIVES THERE, THE ACCOUNT WORKED JUST FINE FOR A FEW MONTHS, AND SOME OF THEM GOT DISCONNECTED, AND WHENEVER I SEND THE INVITATION AND COMPLETE THE PROCESS WE GET THE SAME ANSWER AND WE TRY A LOT SINCE WE SPEND A LOT OF TIME TOGETHER CAN YOU HELP ME OUT?

Re: Problem with family plan subscription

Hubo — Sat, 29 Apr 2017 21:13:27 GMT

Hey guys! Welcome to the Spotify Community!

@vitordore -- Alright, no worries! Spotify's Accounts Team can take a closer look at this one. You can reach out to them here. Let me know if there's anything else I can help you with! 😄

@crisah -- Unfortunately, Spotify Family is for families only, you can add your votes and leave your feedback at this idea. If there's anything else, just give me a shout! 🙂

Have a great weekend, all!