topic Re: Payment failed in Subscriptions

Payment failed

FedericaMusic — Sun, 30 Apr 2017 00:52:53 GMT

Please help me! I forgot to pay Spotify in time for the renovation and I lost the premium service. So I added the money, and I also received the invoice, but Spotify didn't recognized it, so I can't use it as premium client. What can I do?

Re: Payment failed

MattSuda — Sun, 30 Apr 2017 02:18:23 GMT

Hey @FedericaMusic

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

Re: Payment failed

FedericaMusic — Sun, 30 Apr 2017 03:13:14 GMT

Thank you but I've already read this guide and it didn't work, thank you anyway!

Re: Payment failed

MattSuda — Sun, 30 Apr 2017 05:29:51 GMT

@FedericaMusic

In this case,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

Re: Payment failed

FedericaMusic — Sun, 30 Apr 2017 08:49:00 GMT

Ok, thanks I will!

Re: Payment failed

MattSuda — Sun, 30 Apr 2017 09:45:51 GMT

You're welcome