topic Re: Premium not working in Subscriptions

Premium not working

newyorker94 — Sun, 30 Apr 2017 12:02:24 GMT

Hi, I logged In online this morning and paid for premium via PayPal, which says the payments been made etc but my app still says free so I logged out and back in, still the same. Went and logged into the actual website and it's saying free on there too? I paid! 😞

Re: Premium not working

MattSuda — Sun, 30 Apr 2017 12:29:31 GMT

Hey @newyorker94

It sounds like you are logging into a different account than the one you paid premium on.

Check out these support articles:

https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

https://support.spotify.com/account_payment_help/login_help/do-i-have-an-additional-account/

https://support.spotify.com/account_payment_help/account_help/problems-logging-in-to-spotify/

Does that help?

Re: Premium not working

newyorker94 — Sun, 30 Apr 2017 13:12:22 GMT

Hi, nope I checked it's defiantly the right account.

Re: Premium not working

MattSuda — Sun, 30 Apr 2017 13:21:49 GMT

Hey @newyorker94

In this case,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.