topic Re: Cancelled but still charged in Subscriptions

Cancelled but still charged

Jruggles26 — Sun, 10 Dec 2017 14:27:24 GMT

Cancelled my premium subscription for the free one. But still being charged for premium. I've gone through the steps instructed on the web page twice now. What should I do next? I don't want to keep paying for this.

Re: Cancelled but still charged

Luke — Sun, 10 Dec 2017 14:33:04 GMT

Most of the times a user gets charged after he cancelled, is because he never ended the cancelling process. There are two ways to check this. First you can see this at your subscriptions page. And Second, you can check your email for a confirmation of the cancellation process.
When this methods say that you are still on Premium, please try to cancel again, this time being aware of receiving the cancellation email. The process asks a few times if "you’re really sure" you’d like to cancel, and if not careful, it's easy to oversee them.

Have a nice day!

LK608

Re: Cancelled but still charged

Jruggles26 — Sun, 10 Dec 2017 14:40:41 GMT

My account subscription says I am currently using Spotify free.

Re: Cancelled but still charged

Jruggles26 — Sun, 10 Dec 2017 14:51:19 GMT

My subscription status says I'm enrolled in Spotify free. I'm not sure what
to do next. Any suggestions?

I wish you could call some one to figure this out.

Re: Cancelled but still charged

Luke — Sun, 10 Dec 2017 15:26:42 GMT

Hey again @Jruggles26,

when you look at the receipt, you got sent to your email, do you see there your username or do you see a username, that isn't yours?

Re: Cancelled but still charged

Jruggles26 — Sun, 10 Dec 2017 15:32:19 GMT

I have never received a receipt via email from Spotify, I have checked both
in my email and Spotify profile. I have gone through the process of making
sure I don't have multiple accounts, and I do not. I have also rest my
password. Not sure what to do next.

Re: Cancelled but still charged

Luke — Sun, 10 Dec 2017 17:25:06 GMT

Did you follow this article to see you don’t have more than one account?