topic Re: Cannot switch to student UK in Subscriptions

Cannot switch to student UK

matt9 — Sun, 30 Apr 2017 12:57:47 GMT

Hi,

I used to live in the US so I had a US premium account (standard premium). I am now a student in the UK and have switched my account to a UK premium (taking effect next month). But when I try to get the student premium it says its not available. I assume it is upset because I still technically have a US account.

Please help!

Re: Cannot switch to student UK

Tom — Sun, 30 Apr 2017 18:37:25 GMT

Hey @matt9!

This article should be able to help you solve this issue 🙂

https://support.spotify.com/uk/account_payment_help/account_basics/how-can-i-change-my-country-setting/

Keep me posted.

Re: Cannot switch to student UK

matt9 — Sun, 30 Apr 2017 20:25:58 GMT

Thanks for the response. This does not fix my issue. I have successfully changed my payment method to a UK card but pay £9.99 a month.

When I go to this link: https://www.spotify.com/uk/student/ and click "get premium", it takes me to this link: https://www.spotify.com/uk/purchase/campaign/sheerid/#__student-pci-credit-card which asks me to put in a US credit card. When I click the "..." and change country to UK, it takes me to: https://www.spotify.com/uk/purchase/panel/?product=premium&country=gb#__familyplan-billing-stored-details and says "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account to premium at any time."

Re: Cannot switch to student UK

Tom — Tue, 02 May 2017 15:40:59 GMT

Hey,

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

Keep me posted 🙂

Re: Cannot switch to student UK

matt9 — Thu, 04 May 2017 15:16:02 GMT

Resolved. The help team sorted it out. Thanks