topic Re: PREMIUM GIFT CARD in Subscriptions

PREMIUM GIFT CARD

spaceylumy — Fri, 15 Dec 2017 17:26:43 GMT

i wanted to give my family the premium family sub, i thought i could buy that with an spotify premium gift card. So i had bought it and typed the code in. But then i read that this is wrong and you just can buy the premium family sub with a normal subscription. So what should i do? I don't know how to cancel the subscription i just done and maybe you can tell me how to get the money back.

(Sorry for my bad english i'm from germany :p)

Re: PREMIUM GIFT CARD

Tom — Fri, 15 Dec 2017 20:06:07 GMT

Hey @spaceylumy,

Don't worry - your English is fine!

I'm sorry to hear you have had a little confusion with gift cards.

If you bought it less than 14 days ago you should be able to get this sorted!

Contact the team over on Twitter(@SpotifyCares) or on the online contact form.

I hope this helps,

Tom