Charges after canceling

user-removed — Tue, 19 Dec 2017 00:20:58 GMT

Canceled my subscription over 4 months ago and keep getting charged. How and where do I go to get this taken care of?! This is absolutely ridiculous at this point. I have two accounts and neither have premium right now yet I'm still getting charged. This is enough already!

Re: Charges after canceling

Luke — Tue, 07 Aug 2018 15:05:12 GMT

Hey @user-removed,

Apologies for the late reply, but maybe I can still help 🙂

Most of the times a user gets charged after he cancelled, is because he never ended the cancelling process. There are two ways to check this. First, you can see this on your subscriptions page. And Second, you can check your email for a confirmation of the cancellation process.
When these methods say that you are still on Premium, please try to cancel again, this time being aware of receiving the cancellation email. The process asks a few times if "you’re really sure" you’d like to cancel, and if not careful, it's easy to oversee them.

Have a nice day!

Luke

topic Charges after canceling in Subscriptions

Charges after canceling

Re: Charges after canceling