Charged thrice! Please help.

mokloyzee — Sun, 07 May 2017 01:14:28 GMT

I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off so i went to my laptop and re_enter my payment again.... It charged my account thrice. 😞 I have proof. Below is the attatched logs on my visa card.

Please help. I need a refund. I just did this transaction last night.

Re: Charged thrice! Please help.

Maxim — Sun, 07 May 2017 07:16:24 GMT

Hey @mokloyzee,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

topic Charged thrice! Please help. in Subscriptions

Charged thrice! Please help.

Re: Charged thrice! Please help.