topic Re: Premium payments in Subscriptions

Premium payments

Unreal77 — Sat, 06 May 2017 20:20:28 GMT

Been trying to update my premium account detal
Ils regarding payment and billing, have all settings right on my Visa and billing adress is correct yet it still says "oops! Looks like your payment option is having a bad day".. is spotify having technical difficulties????

Re: Premium payments

Robert_W — Sun, 07 May 2017 17:01:00 GMT

Hey @Unreal77,

Welcome to the forums!

Can you try once more.This time clear you cache and then on a desktop computer open up an incognito window and try the payment again.

Let me know if this helps 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!

Re: Premium payments

Unreal77 — Sun, 07 May 2017 17:10:27 GMT

Will try this tonight! Thank you in advance

Re: Premium payments

cemre_o — Mon, 08 May 2017 19:07:58 GMT

I have same problem and tried your advice but it didn't work. please help me!

Re: Premium payments

Unreal77 — Mon, 08 May 2017 19:15:01 GMT

Hey!
I did recieve an email from spotify that they had some troubles with
payments ( why not tell us that sooner??) I got a giftcard for a month and
will try to update my info this week! Will post if it works!

Re: Premium payments

cemre_o — Mon, 08 May 2017 19:20:30 GMT

Hi!

When did they answer your mail and did they give you a gift card?

Re: Premium payments

burakergul — Mon, 08 May 2017 19:23:17 GMT

Benim kartımdan ödeme kabul etmiyor ne yapabilrim ? ''Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.'' uyarısı alıyorum.

Re: Premium payments

cemre_o — Mon, 08 May 2017 19:34:07 GMT

Aynı sorunu yaşıyoruz. Buraya yazdım, postları okuyorum, spotify support a mail gönderdim ama hala tam bir cevap alamadım, başka ne yapabilirim bilmiyorum..

Re: Premium payments

Robert_W — Mon, 08 May 2017 19:38:35 GMT

Hey @cemre_o,

Sorry to hear you are also facing this issue!

In this case I would suggest you to contact Spotify here:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!

Re: Premium payments

cemre_o — Mon, 08 May 2017 19:42:53 GMT

Already send a mail to them but it hasn't been answered yet. If they return, I'll listen your advices, thanks!

Re: Premium payments

Nochicks — Tue, 09 May 2017 07:25:42 GMT

I don't have credit card. Can i pay premium to my smart mobile number?